Notably, the Centres are currently in a piloting phase. Since launching the project in November , the project team has carried out an assessment study on the ongoing situation of Ukrainian temporary displaced persons in the three EU MS where the majority of Ukrainians currently reside: Poland, Czech Republic and Germany.
The Consultation Centres aim to provide clear, timely, accessible and understandable information to temporarily displaced persons from Ukraine in their native language and for free.
The Centres also closely cooperate with the Ukrainian consulates, and the Prague and Gdansk Centres also provide citizens with pre-consular support and assistance by filling out official paperwork, for example, or providing information on consular affairs, while supporting Ukrainian consulates by taking over part of their workload.
Furthermore, the Consultation Centres provide information on services and programmes available to citizens from the Ukrainian government and state agencies, including legal matters or updates related to the national legislation. Later on, the Centres will carry out outreach sessions, information campaigns and networking events to involve other stakeholders in their activities. The Consultation Centre in Prague , Czech Republic, is strategically located within the KACPU building Regional Assistance Centre for Helping Ukraine , where Ukrainian displaced persons go for registration and arrangement of temporary protection, in addition to other assistance and services the Czech government provides to the Ukrainian citizens.
Staffed by trained, Ukrainian-speaking counsellors, the Ukrainian Consultation Centre has been operational since 1 May The Centre has had many walk-in visitors, mainly women and from Prague, even though they have received a number of calls and emails from other regions as well. Inquiries range from questions related to pre-consular matters, passports and notary acts to support with filling out official documents.
