For your convenience we have detailed our policies below. We hope this will ensure your salon and spa experience will be memorable and relaxing. Please be aware that a credit card number is required to reserve your appointment for massages, facials, eyelash extensions or group services. As a courtesy, we try to call and confirm your scheduled appointment at least one business day prior to your appointment. Additionally, our scheduling system will also send out an email or text SMS reminder of your appointment at least one day prior to your appointment.
If we or our scheduling system are unable to call or reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and potential cancellation fees.
We understand "life happens". If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please text or call us! If you are excessively late, please keep in mind that we may need to reschedule your appointment. Please arrive 10 minutes prior to your appointment to ensure you receive your full service. We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule.
All prices are subject to change without notice. Gratuity tipping is up to the discretion of each client. We want you to be happy. If for some reason you are unsatisfied with your service, please let us know and we will gladly work to ensure your happiness. If you are not completely satisfied with your purchase, simply return the item in its original packaging with an original receipt within 30 days. We do not offer or apply credit toward services for returned merchandise.
Gift cards and gift certificates cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Gift cards and gift certificates are non-refundable, but they are transferable. To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services.
