The Americans with Disabilities Act of ADA is landmark federal legislation that opens up services and employment opportunities to the millions of Americans with disabilities. The ADA affects access to employment; state and local government programs and services; transportation, and access to places of public accommodation such as businesses, non-profit service providers; and telecommunications. The County of Salem is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis on their disability as provided by the Americans with Disabilities Act.
The Salem County Office on Aging and Disabilities ensures accountability in this commitment, and supports all parts of the organization in meeting their respective ADA obligations. The Salem County Office on Aging and Disabilities coordinates internally with all appropriate offices in the investigation of complaints of discrimination, and takes a lead role in responding to requests for information about the County of Salem civil rights obligations and operations.
All ADA complaints of discrimination received by the County of Salem are routed to local area management for prompt investigation and resolution. All complaints received will be investigated, so long as the complaint is received within days from the date of the alleged discrimination. The County of Salem will provide appropriate assistance to complainants who are limited in their ability to communicate in English or require accommodation.
Complainants will be requested to leave contact information for follow up about their complaints. The County of Salem aims to complete investigations into all complaints received, within 90 days of receipt. In instances where additional information is needed to complete an investigation, the investigator will contact the complainant using the contact information provided.
Failure of the complainant to provide contact information or any requested additional information may result in a delay in resolution, or the administrative closure of the complaint.
