In the Massage Therapist category. Visit this website. Most relevant. Absolute trash for clients and providers alike. If you message them they take forever 45minutes to an hour to respond if they ever do. When you call they route your call to a test message so nothing ever gets resolved. Date of experience: October 31, I prebooked a massage for my husband and I for my husband's birthday and a special hotel room.
My credit card was charged. Was advised they were unable To contact therapists and when pushed I was advised therapist had not accepted any appointments in over a week. Date of experience: January 31, I'm sorry to hear about your experience, Heather. I'd appreciate the chance to make this right. Please message me at Christopher soothe. Thank you for your feedback and your time in advance. This is a review of the app, which is so mediocre that I did not proceed with booking a massage with this company.
The app basically only offers you the option to book a "blind" session, in which you are not able to select what therapist will come based on their feedback or you prior experience. I immediately uninstalled the app. Date of experience: September 06, I'm sorry you feel this way about your app experience. We thoroughly vet each therapist in our network to provide you with the best, most secure experience. If you enjoy your massage session, you are always able to go back and re-book with that same therapist.
We hope you will revisit our service in the future. Please visit us at Soothe. Thank you for your feedback. Failing company. Unprofitable and it shows through the way they treat their employees.
You want proof? Let me elaborate The massages I book keep getting rescheduled or cancelled. Why schedule something and cancel last second? Also, their customer service takes much too long to respond.
