Upon arrival, Guests are required to present a valid ID document , ID card or passport or a visa or residence permit. The receptionist can consequently verify the card in the payment terminal. If the card is not physically present, the prepayment will be returned to the card and required at the reception desk. During this time, the Guest room is booked, unless otherwise specified in the booking.
Early check-in before 3 p. Guests arriving after the specified time are required to inform the reception desk in writing in case of later arrival. The exception is possible only upon written consultation with the Hotel manager or its representative. The Hotel shall not be liable for other deferred or forgotten items. The Hotel shall be responsible for jewellery, money and other valuables without limitation provided they were stored in the Hotel safe or taken into custody by the Hotel or they were damaged by the actions of a Hotel employee.
We would like to inform you that the Hotel shall not be liable for the items stored in your room or your own personal safe. In the event of handing over to a Hotel employee, a handover certificate will be provided to the Guest, which must be signed by both the Hotel and the Guest. In the accommodation area, visits can only be accepted from 8am to 10pm with the consent of the receptionist.
Outside of this period, only accommodated Guests have access to the accommodation area. The transfer and treatment fee are paid by the Guests themselves. The exception is when the Hotel is responsible for the illness or injury of the Guest. Hotel Guests are not allowed to move any furniture and equipment and to make any alterations to the electrical network and equipment located in the Hotel room or public areas. For security reasons, Guests may only use electrical appliances used for their personal hygiene hair dryers, shavers, massage machines, etc.
Guests will receive a password for the Hotel Wi-Fi at the time of check-in at the Hotel from the receptionist. Repetition of this situation may result in the termination of such person's accommodation and termination of the contract by the Hotel.
