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Part The United States initiated this investigation after receiving a complaint from a citizen Complainant alleging that the Sacramento Sheraton discriminated against people with disabilities and denied equal access to its hotel for people with disabilities who use service animals. The Attorney General may commence a civil action to enforce title III in any situation where the Attorney General has reasonable cause to believe that a pattern or practice of discrimination exists or a matter of general public importance is raised.
The Sacramento Sheraton is place of lodging owned by Owner and operated by Operator, both private entities whose operations affect commerce. It is thus a place of public accommodation within the meaning of the ADA, 42 U. Specifically, the Complainant, who is a person with a disability who uses a service animal, states that on January 17, , she checked into the Sacramento Sheraton and informed the desk clerk that she was traveling with a service animal, which was present and wearing a blue vest with "Service Dog" written on each side and "Working, Please Do Not Distract" written on the top.
The Complainant further claims that despite being expressly informed that this was a service animal, the Sacramento Sheraton placed the Complainant on the pet floor, which the Complainant did not realize until a day into her stay.
The United States has investigated the Complaint and has concluded that it has merit. During the course of its investigation, the United States also looked at the written pet and service animal policies of multiple different Sheraton hotels in the West and Pacific Northwest. Owner and Operator deny that they have violated the ADA and do not admit to any of the allegations made by the Complainant or the United States. However, in the interest of resolving the incident that occurred with Complainant on January , without litigation, the parties have agreed to resolve this matter as set forth without adjudication of any factual or legal disputes.
Pursuant to the ADA, Owner and Operator agree that persons with disabilities who are accompanied by their service animals at the Sacramento Sheraton shall be afforded the opportunity to participate in or benefit from the goods, services, facilities, privileges, advantages, or accommodations equal to that afforded to other individuals as required by the ADA, 42 U.