Richmond, VA Where can I get tickets? We are not responsible for tickets purchased from any other location. Something came up and I can no longer attend. Can I get a refund? Refunds are only offered if a show is canceled. Please email us at [email protected] or call What do I do? Search your email for eTix. Do I need a ticket for my child? Children 5 and under are free and do not require a ticket. Where should I stay?
Where should I eat d inner or grab drinks before and after the show? What happens if it rains? All concerts are rain or shine. Small personal umbrellas and ponchos are permitted. If there is severe weather, the island will be evacuated and you are encouraged to seek shelter in a local business or your vehicle.
If I am using a ride share, what address should I use? This will drop you off at the end of 5th Street right at the main gate.
How do I get onto the island? Our main box office is located at the 5th Street Entranc e. The Fast Pass Entrance is located at the 7th Street b ridge. Can I park south of the river and walk across the Potterfield Bridge?
Can I bring in a chair? Chairs and blankets are allowed. Can I bring a wagon? Unfortunately wagons are not allowed. Can I bring in a bag? Small handheld clutch-style wallets will be allowed. Small is defined as roughly 8. Can I bring in a water bottle? You may bring in ONE un-opened bottle of water no larger than 32 oz. There is a water refill station near the Boatman Statue between the 5th and 7th Street entrances.
