Avis and Hertz tied for fourth. On a 1,point scale, these companies scored , , and , respectively. Power, which is based in Westlake Village. Is there room for improvement? Of course, and Greif said there is at least one area in which the companies need spend little money to improve: smiling at the customer. If you have a rotten encounter with a rental car employee, your satisfaction is lower, the study showed: If you got a smile at pick-up, the satisfaction score was But, Greif notes, the smile has to be genuine.
Among areas in which companies can improve: making sure their cars offer hands-free pairing of phones and hookup for MP3 players.
The study, done October until August of this year, is based on results from 12, responses. Follow us on Twitter latimestravel and like us on Facebook. You may occasionally receive promotional content from the Los Angeles Times. De Los. Times Everywhere. For Subscribers. All Sections. LA Times Studios. Live Stream. Times Store. About Us. Special Supplements. One of the easiest ways to influence customer satisfaction is with a smile, according to a J.
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