You may register online or by telephone. The processing fee as of. Selection may be made by entering a zip code, clicking on the picture of the map or choosing a region of the state from the drop down box. Please make sure that you arrive at your scheduled reprint appointment and location on time.
If you are unable to schedule your reprinting via the internet, the reprint appointment may be scheduled by calling IdentoGO scheduling center at between a. When calling, please inform the Customer Service Representative that this is for reprinting and give the representative the TCR.
Applicants paying for fingerprinting fees via credit card online must keep their originally scheduled appointment or be rescheduled within two 2 weeks of that original appointment date. Failure to do so will result in forfeiture of paid fees. Applicants paying via credit card are encouraged to call the scheduling office at to reschedule their appointment.
The customer is advised to send the refund request letter by priority or certified mail to ensure receipt of the request by IdentoGO.
Standard turnaround time for refund is within one month from the date IdentoGO receives the customer refund request letter. IdentoGO will notify the customer of the decision to accept or reject the refund request for the reasons stated within this policy within one month from the date IdentoGO receives the customer refund request letter. Click here for printable instructions.
